Some customer cases are more sensitive than others and require extra security. This could be, for example, when sensitive information is sent or in the case of larger payments. Then you can request an extra control of the customer's identity.
Extra control in sensitive cases
Safe for both companies and individuals
To protect both the company and the customers from fraud, you can request that the customer confirm their identity an extra time.
Provides extra protection for your customers
Lowers the company's risks
Helps reduce fraud
By increasing security for sensitive matters, you protect not only your customers but also your company's reputation and trust capital. With an extra check, you can reduce the risks and handle more cases digitally. In addition, you lower the company's risk of fraud-related costs.
Validation of ID document issued by the police
The customer confirms their identity an extra time by taking a photo of, and tapping, their Swedish passport or national ID card, using the NFC reader and the camera in their phone. Most newer phones have both a reader and a camera. The extra control can be used for both identification and signature.
Both types of ID document are issued by the police in a controlled environment. During the reading, it's checked that the ID document is genuine and valid.
Only when needed
It's up to you to decide if and when an extra control is needed. A digital identification or signature with BankID already maintains a high level of security, but in sensitive situations the extra protection can provide safety for both the customer and the company.
At the same time, it's an extra step for the customer. And if the customer doesn't have their Swedish passport or national ID card at hand, the check can't be done immediately. We recommend that you choose carefully in which situations an extra control should be requested.
How to get started
If you already have an agreement about BankID you can request an extra control. Start by talking to the party you have your agreement with to understand how it will affect your costs. Decide how it should work in your service, and ask your developer or integrator to help you with the technical aspects. Instructions are found in our technical guide. The extra control is available for identification and signature with BankID.
Instruktions are av available on our website for developers. The request for an extra control is added as a requirement for the order.
Pricing
BankID agreements are signed via one of the banks that sell BankID or via an integrator. This means that the pricing may vary. Talk to your contracting party to find out what applies to your company.
Does your company not have BankID yet?
Connect your business and get fast and secure digital identification and signature in all your channels.
BankID provides many opportunities
Did you know that BankID can be used in many different ways for your company, from web and app to chat, telephone and even in physical premises?
In addition, BankID is continuously updated with new functions and protection. Always update to the latest version to get the best protection and the ability to use new features.
